For some time evidently the client mass mailer has not supported email addresses with commas in them, i.e. the client user email field has a comma in it. If a client complains that they did not get a mass email and they have a comma in their email address field, this is why! If they want two emails, they need separate client user accounts. Worse, the first time one of these comma delimited addresses is encountered, all subsequent recipients fail. I have updated the client mass mailer so it detects and ignores addresses with commas in them, so the client mass mailer now works correctly. Enjoy.

Thu Nov 11, 2004 04:25 pm - Mike Van Camp

Focal Voice T-1 Circuit ID:
22ailail0066

customer support: 888-362-2522 option 1 option 1 option 1 option 2

Thu Nov 11, 2004 09:35 am - Mike Van Camp

Per Mike: If you have any issue with Nocware not responding for 2 minutes please call him immediately.

Tue Nov 9, 2004 11:24 pm - Daniel Faubel

Per Brian: Building Engineers are allowed access to any part of the building at any time!!!

Wed Nov 3, 2004 08:14 pm - James Sedillo

The following companies are prohibited from entering the datacenter. In addition to this restriction, we are not to assist them in any technical work unless it is cleared by Vincent. Have them call accounting if they have any questions.

Stargate 2000
BBE
Hanmilink
CyberJellyFish
Internet Media Consultants
The Brain Technologies, Corp.
Web 5th Avenue

Mon Nov 1, 2004 04:37 pm - Vincent Vuong

Because of the many cleaning projects in the data center, the microwave and fridge have now been moved to the first cubicle on the left as you enter the cubicles. The fridge is now clean and will be available as of today. Please clean up after yourselves so we do not need to shut it down again.

Thank you.

Tue Oct 26, 2004 10:34 am - Brian Conroy

The following companies are prohibited from entering the datacenter. In addition to this restriction, we are not to assist them in any technical work unless it is cleared by Vincent. Have them call accounting if they have any questions.

Stargate 2000
BBE
Hanmilink
CyberJellyFish
Internet Media Consultants
The Brain Technologies, Corp.

Fri Oct 22, 2004 12:16 pm - Vincent Vuong

Kevin Ricciotti is no longer an alchemy employee. No access is to be granted.

Fri Oct 22, 2004 11:40 am - Paul Grinstead

The following companies are prohibited from entering the datacenter. In addition to this restriction, we are not to assist them in any technical work unless it is cleared by Vincent. Have them call accounting if they have any questions.

Stargate 2000
BBE
Hanmilink
CyberJellyFish
Internet Media Consultants

Thu Oct 21, 2004 06:31 pm - Vincent Vuong

M-F contact for Lantech is 310-347-3688 ext. 111 After hours contact Ameen at 310-350-0502.

Wed Oct 20, 2004 04:48 pm - Brian Conroy

Patrick Elliott is no longer an Alchemy Employee. NO Access will be granted.

Thu Oct 7, 2004 10:22 am - Paul Grinstead

ALL IP assignment MUST be approved by Vincent.

Sun Oct 3, 2004 06:40 pm - Vincent Vuong

There has been a slight addition to Server Monitoring. You can now monitor the MySQL(3306) and MS-SQL(1433) TCP ports. Just go into server config and check the box(es), submit, and wait a few minutes for them to get hit in the next poll cycle.

Mon Sep 27, 2004 07:30 pm - Mike Van Camp

When ups, fedex, or dhl arrive to deliver or pickup, please check with Brian and cage 141, and the noc for any outgoing packages.

Tue Sep 21, 2004 11:16 am - Brian Conroy

The procedure for packages is as follows, please follow exactly:
Attempt to contact Brian during business hours for all packages, incoming or outgoing. After hours and when unable to contact Brian, please sign and put into cage 141. Log the packages into the sign in form in cage 141. Send an e-mail to Brian.

Unless the package is for you, please make sure you put ALL packages into cage 141.If you have any questions, call Brian.

Tue Aug 24, 2004 02:37 pm - Brian Conroy

I have created two pages that contain a list of all machines that are on maintenance holds, and maintenance repairs. You can find those two links under System Admin (Server) page. Servers can be deleted, and status can be modified as well. Also server name, IP address, and company name are storable for your convince.

Please let me know if you have any questions.

Thanks.

Thu Aug 19, 2004 04:19 pm - Lily Cheng

KEY LOG
-----------------------------------------
Make sure to use the sign out sheet when someone takes a key. For further information talk to Pat.

Thu Aug 12, 2004 04:01 pm - Curtis Downing

Enrique called to tell us that Inurve has been disabled for delinquency on their bill. They're to be directed to Pervez if/when they call, and they're not allowed to remove any equipment until this situation has been remedied.

Wed Jun 2, 2004 03:09 pm - Aaron Foley

ONLY the following people are allowed to remove equipment from PacificNet's cage:

Dave Pennells
Dan Stanton
Max Clark
Joey Prekop

Please keep track of the time you work on their stuff so we can
bill them. Send me an email for all work completed.

Tue May 4, 2004 10:02 am - Vincent Vuong

Net2EZ has a client(Nexion) that we are to provide managed services for. When this client calls in, they will walk you through a step by step process on fixing their problems. You will need to go to their office to perform the managed services. Their office is located two doors down from the exit door in our cubicle area room. The instruction for their contact and network layout is located on the public drive in \Customer Documents\Nexion. The key card to access their facility is located in the NOC key box. Make sure you carry a portable phone with you when heading to their office.

Mon Apr 19, 2004 04:23 pm - Vincent Vuong

When sending out or replying to support email, please include the company's name in the subject followed by "- subject" (minus the quotes). Always sign the email with:

NOC Support
"Full Name" (minus the quotes)
Alchemy Communications, Inc.
support@alchemy.net

Tue Sep 2, 2003 05:01 pm - Vincent Vuong